7 Questions to Ask When Hiring a Hardwood Flooring Company

Installing hardwood flooring, like any home improvement project, is an investment that most homeowners put a good amount of thought and research into before committing. Finding the best contractor to complete the work is crucial. Asking the right questions while you are shopping around and contacting different wood flooring companies will help you with finding an experienced professional who you can rest assured is right for the job.

1. Do you charge for an in-home estimate?

Since one of the most important factors of your decision is cost, it’s important to know exactly how much you should expect to pay the project. Getting an in-home estimate will help you determine what type of flooring you can install, the total amount of flooring needed to cover the entire space, and how long the project will take. Many contractors and hardwood flooring companies offer complimentary in-home estimates, while others charge a small fee and apply it to the total cost of the job. Either way, it’s essential for you to know what to expect - and asking this question during the initial phone call will get you the answer.

2. Are you insured and certified to install hardwood flooring?

Installing hardwood flooring is no little or easy task, as there is heavy equipment and a lot of work involved. Therefore, you want to make sure the contractors handling the project are going to follow proper guidelines and procedures. Asking for proof of certification can give you the peace of mind that your wood installation project is being handled by experienced professionals. It’s also important to request proof of insurance to make sure your installer will assume liability in case of any damage caused as the work is completed.

3. What is the estimated timeline for installation?

Unfortunately, contractors have a bad reputation for underestimating and overpromising completion dates of projects. However, many installers make a point to deliver on time. So how can you tell the difference? Reliable hard wood flooring companies will be sure to gather all necessary information from you about the project at the very beginning before setting an estimated timeline. Be sure to go through this with your contractor beforehand so that your expectations are reasonably set.

4. Does installation come with a warranty?

If you have a problem with your flooring down the road, whether it’s caused by a sudden leak or an installation error, you should be clear on who will be responsible for fixing the issue. Most contractors offer at least one-year warranties on materials and labor; however, there are others who offer an extended warranty. Knowing how long your to-be floors are going to be protected under warranty with each prospective flooring company can help you make an informed decision.

5. Can you provide references?

A good contractor should have no problem providing you with references from previous clients. This is one of the best ways to get a sense of how your experience with the contractor might go. While speaking with the references, be sure to ask about reliability, work quality, and professionalism. If they are satisfied with their experience, it’s a sign you’re selecting the right team for the project.

6. How will you handle unanticipated issues that may arise during wood flooring installation?

No matter how thoroughly we plan, there is always a chance that something will go wrong. You want to be sure that your contractor is prepared to handle any sudden issues promptly and with professionalism. For example, you might find that your subfloor has some damage and may need significant repairs. Ask each company you consider hiring whether they will be able to handle these issues and how they may affect total cost and timeline.

7. What type of flooring is best for my home?

If you’re shopping around for the best hardwood flooring companies in your city, you probably have a pretty good idea of the general look you would like in your home. However, there are more choices to make besides just color and appearance. Depending on traffic, whether you have pets or children, and the natural humidity levels of your home, there are different factors you will need to consider when selecting the right flooring for your home and lifestyle. An experienced wood flooring contractor will be able to provide you with all the information you need to make a thorough decision. No matter where you live and what type of project you need completed, you’ll find many flooring contractors in your area. However, when it comes to quality, experience, customer service, and attention to detail, no one does it better than Holz & Stein. We’re ready to answer these questions and any others you might have about installing hardwood floors in your home. Give us a call today!